Shipping Policy
BLACK TIDE HATS SHIPPING POLICY
Order Processing
Orders are processed on the next business day after they are placed, provided all required materials are in stock.
For custom orders or orders that require sketch approval, the production lead time begins after the customer confirms the final design.
Manufacturing and Shipping
All products are handmade and made to order.
Estimated manufacturing lead time: 6–12 weeks.
Shipping takes place immediately after production is completed.
International Shipping
Primary Courier: DHL Express (door-to-door)
Estimated delivery time:
Europe: 4–8 business days
Worldwide: 8–14 business days
Default Incoterm: DAP (Delivered At Place)
The “shipping included” price covers transportation to the delivery address only. It does not include customs duties, taxes, VAT, handling fees, or courier advance charges at the destination. These costs, if applicable, are the responsibility of the recipient.
Important Notice for the United States
Due to current U.S. customs regulations, most shipments are subject to duties and taxes, even if they were previously exempt. Packages may be held by customs or the courier until the recipient pays the required charges.
Black Tide Hats does not control these fees. They are determined by local customs authorities and courier policies.
Domestic Shipments (Czech Republic)
Carrier: Czech Post, PPL, Zásilkovna, or equivalent.
Estimated delivery: 1–3 business days after shipment.
Tracking and Delivery
A tracking number will be sent once your order is shipped.
Some shipments may require a signature upon delivery.
If the recipient is unavailable, the carrier may attempt redelivery or leave the parcel at a pickup location.
Customs, Taxes, and Documentation
All customs duties, taxes, and handling fees are the responsibility of the customer under Incoterm DAP.
Black Tide Hats provides standard commercial invoices and shipping documentation. Declared values cannot be modified and customs inspections cannot be expedited.
In some destinations, couriers may offer prepayment of duties and taxes to accelerate delivery. Availability depends solely on the courier and the destination country.
Addresses and Restrictions
Customers must provide a complete and accurate shipping address, including:
Street, number, apartment (if applicable), postal code, country, and phone number.
If an incorrect or incomplete address causes a reshipment or return, all related costs will be charged to the customer.
We do not ship to P.O. Boxes using express services.
Some regions may require additional customs information or have import restrictions.
Possible Delays (Not Attributable to Black Tide Hats)
Delivery times may be affected by:
Weather conditions
High seasonal demand
Courier logistics
Customs inspections
Recipient unavailability
These delays are beyond our control.
Delivery Issues and Customs Returns
If the customer refuses or fails to pay customs or handling charges, the shipment may:
a) Be returned to Black Tide Hats. Return shipping and handling fees will be deducted from any eligible refund, or
b) Be abandoned by customs authorities, without the right to a refund.
Personalized and custom-made products are non-refundable, except in cases of verified manufacturing defects.
Shipping costs are non-refundable once the delivery attempt has been made.
Insurance and Damage in Transit
All shipments include the courier’s standard insurance.
If your package arrives with visible damage:
Note it on the delivery receipt
Take photographs the same day
Contact us within 48 hours
This allows us to initiate a claim with the carrier.
Changes to This Policy
This policy may be updated due to operational or regulatory changes. The version published on our website is always the current one.
Contact
Black Tide Hats Support
Email: hello@blacktidehats.com
Please include:
Your order number
Full name
Country
to help us process your request faster.
APPENDIX: EXPRESS FAQ
“The price says ‘shipping included,’ why is the courier charging me?”
Because “shipping included” covers transportation only. Customs duties and taxes are imposed by your country and are your responsibility under DAP terms.
“Does this happen in all countries?”
It may occur outside the EU. It is currently very common in the United States.
“Can I prepay the fees so it arrives faster?”
In some destinations, couriers offer prepayment of customs duties and taxes. This depends on the courier and the destination country.
Tahle verze je čistá, profesionální a dokonale sedí k prémiovému, ručně vyráběnému brandu Black Tide Hats.